Frequently asked questions
What materials are used in Kiyomi jewelry?
Each Kiyomi hand chain is crafted from 925 sterling silver as its core, chosen for its balance of strength, beauty, and longevity.
Platinum-Plated (Silver)
Finished with a platinum plating over sterling silver, this option offers a cool, luminous tone with enhanced resistance to tarnishing. The result is a refined, understated finish designed for effortless, everyday elegance.
18k Gold-Plated (Gold)
Plated with rich 18k gold over sterling silver, this option delivers a warm, radiant finish with a luxurious depth of color. Designed to maintain brilliance and durability, it brings a timeless glow that elevates the piece with quiet opulence.
How long does my order take?
Orders typically take 7-10 working days plus shipping.
In some cases, pieces may be ready sooner depending on availability. You will be notified once your order is ready for shipment.
Do you offer customized sizing?
Yes. Customized sizing is available and made specifically to your order.
Please note that customized or Made to order pieces are final sale and are not eligible for exchange or refund.
Additional fees may apply for customized sizing depending on the request.
What is your returns and exchange policy?
Refunds and exchanges are accepted within 24 hours of receiving your order. Items must be returned in their original condition, unworn, and undamaged.
Kiyomi reserves the right to refuse a return or exchange if the item is damaged or not returned in its original state.
Customized or made-to-order pieces are not eligible for exchange or refund.
How should I care for my jewelry?
To preserve the beauty of your Kiyomi piece, avoid contact with water, perfumes, lotions, and harsh chemicals. Store your jewelry in a dry place when not in use and handle it with care to maintain its finish over time.